General terms and conditions

Seller

Tena Yoga is registered in the approval records under the Trades Act under registration number 99072068 at the Administrative Department for Economy, EU Funds and Agriculture Vis, Split-Dalmatia County.

Invoices are exempt from VAT pursuant to the provisions of Article 90, paragraph 2 of the Value Added Tax Act (Official Gazette 73/13)

IBAN: HR4123600003234735456 / SWIFT: ZABAHR2X

OIB: 47245449060

Head office: Trg kralja Tomislava 3, 21485 Komiža

The seller acts on its own behalf when selling through the online store tena.yoga.

The seller does not have any additional costs for means of remote communication.

Buyer

A buyer of a product is any natural person who purchases products via the online store in the manner regulated by these General Terms and Conditions, i.e. who selects at least one product, adds it to the cart, via e-banking, bank transfer (payment order) at the bank (post office or FINA) and sends an order to the Seller.

The buyer can only be an adult and a person with legal capacity. A contract on behalf of and for the account of minors and completely legally incapable persons may be concluded by their legal representatives or guardians. Partially legally capable persons may conclude a contract only with the consent of their legal representative or guardian. The Seller shall not be liable for any action contrary to this provision.

Online store
Purchasing a digital product via the tena.yoga website.

Electronic communication
By visiting the online store, the User communicates electronically. In this way, the User accepts that all agreements, notices, announcements and other content delivered to him electronically meet the legal framework as if they were made in writing.

The General Terms and Conditions govern the relationship between the Buyer and the Seller regarding the terms and conditions of ordering products, product prices, terms and methods of payment, terms of the guarantee for the correctness of the sold item (so-called guarantees), the Buyer’s right to make a written complaint about the Seller’s products and services, the right to terminate the contract, delivery of products and other services offered by the Seller, protection of personal and other data, and other issues important for concluding a purchase contract through the Internet store.

The terms and conditions are subject to the Consumer Protection Act, the Electronic Commerce Act, the Civil Obligations Act, and other applicable regulations of the Republic of Croatia.

The Seller reserves the right to change the Terms and Conditions at any time. All changes will be published on the Seller’s website and will enter into force at the time of their publication on the Internet site. Any changes to the Terms and Conditions will apply to purchases made after the publication of these changes.

The Buyer is obliged to check the applicable Terms and Conditions before each purchase.

Previously, the buyer declares in the application that he has read these General Terms and Conditions and that he accepts them, while upon confirming the order, they will be delivered to the Buyer as the content or attachment of an e-mail message confirming that the contract has been concluded.

These Terms are available to service users at any time in a way that allows them to save, reuse and reproduce them.

These Terms and Conditions are considered an integral part of every Purchase Agreement concluded between the Seller and the Buyer via the Online Store.

Prices
The prices of the services are retail. The prices of the services are expressed in euros. All prices represent final prices and are expressed in euros. The Seller is not in the VAT system, VAT is not calculated based on Art. 90, paragraph 1 and paragraph 2 of the VAT Act (Official Gazette No. 73/13)”. The prices stated are valid at the time of receipt of the order and have no predetermined validity.

Validity of the promotional offer – duration and conditions of the promotion and other special forms of sale (special sale, clearance sale, seasonal discount, etc.), are stated with each such offer.

The Seller is authorized to change prices without prior notice. Also, the Seller is authorized to set a price lower than the regular one for a particular service, group of services and/or for all services, as well as for a specific payment method, without prior notice.

The price of the services will be the one stated at all times on our website, except in the case of an obvious error. Although the Seller does everything to ensure that the prices stated on the website are correct, errors may occur. If the Seller discovers an error in the price of a service ordered by the Buyer, it will notify the Buyer as soon as possible and give the Buyer the option of confirming the order at the correct price or canceling it. orders.

Payment
The buyer undertakes to pay the ordered services to the seller:

Payment by Internet banking. The ordered products can be paid for online by scanning the generated 2D barcode or by typing the generated payment data.
Payment via the KEKS Pay application. The ordered products can be paid for via the KEKS Pay application by scanning the generated QR code if the payment is made via a personal computer or by entering directly into the application and paying via the same if payment is made via a mobile device that has the KEKS Pay application installed.
Payment via the PayPal online service.
The Buyer guarantees that all details submitted for the purpose of his order are correct, and that the account with which he makes the payment is his property.

The purchase agreement is concluded at the moment of receipt of payment.

All payments are made in euros.

Online store – conclusion of a sales contract
Products are ordered electronically. When ordering, it is not necessary to create a user account. Purchases can be made even if the Buyer is not a registered user.

The User is responsible for all actions and orders made under his user name.

The Buyer is responsible for the accuracy and completeness of the data entered during the purchase.

The product is ordered via the shopping cart. When the Buyer places an order, the contract is concluded, and the Seller will immediately notify the Buyer of the fact of concluding the contract by delivering an Order Confirmation via e-mail. The order confirmation contains information about the order, delivery address, payment method, price/prices, contact details of the Seller and other information in accordance with the Law. Along with the order confirmation, the Buyer will also be provided with the General Terms and Conditions of the Online Store and the Notice on the Right to Unilateral Termination of the Contract, an integral part of which is the Form on the Right to Unilateral Termination of the Contract. By accepting these Terms and Conditions, the Buyer expressly consents to the General Terms and Conditions and the Notice on the Right to Unilateral Termination of the Contract, an integral part of which is the Form on the Right to Unilateral Termination of the Contract, being delivered to him in the specified manner, i.e. by e-mail.

After sending the order confirmation, the Buyer may change the order exclusively by contacting the following e-mail addresses: info@tena.yoga.

Invoice
For all questions regarding the invoice, the Buyer may contact the following e-mail address: info@tena.yoga.

The Seller reserves the right to change the price according to the order placed in the event that it was caused by an unintentional (technical) error in the system.

Delivery
Digital content is data that is produced and delivered in digital form to the Buyer’s email.

Unless otherwise agreed, the Seller is obliged to deliver the digital content or digital service without undue delay after the conclusion of the contract.

The Seller is deemed to have fulfilled its obligation to deliver at the time when the digital content or any means suitable for accessing the digital content is made available to the Buyer.

Liability for digital content and/or digital services
The provisions for material defects do not apply to consumer contracts for the delivery of digital content or digital services.

In the case of goods with digital elements, the risk passes to the Buyer at the time when the one-time delivery of the digital content or digital service is made or when the continuous delivery of the digital content or digital service begins.

The Seller is liable for any failure to deliver the digital content or digital service if the Seller was obliged to deliver the digital content or digital service without undue delay after the conclusion of the contract.

Unless the contracting parties agree otherwise, the digital content or digital service shall be delivered in the latest version available at the time of conclusion of the contract.

Unilateral termination of the contract and refund
The Buyer shall not be entitled to unilateral termination of the Contract because:

the subject of the contract is the delivery of digital content that is not delivered on a physical medium if the performance of the contract has commenced with the express prior consent of the consumer and with his confirmation that he is aware of the fact that he will thereby lose the right to unilateral termination of the contract.
Any amount that the Seller is obliged to return to the Buyer due to a price reduction or termination of the contract shall be refunded without delay, and at the latest within 14 days from the day on which the trader is informed of the request for a price reduction or termination of the contract.

The Seller is obliged to refund the paid amount using the same means of payment that the Buyer used to pay for the digital content or digital service, unless the Buyer expressly agrees to another means of payment and provided that the Buyer is not obliged to pay any additional costs for such a refund.

The Seller does not charge the Buyer any fee for the refund of the paid amount.

Written complaints from Buyers
These General Terms and Conditions have been drawn up in accordance with the Consumer Protection Act and other regulations of the Republic of Croatia. Buyers can send their written complaints about the Seller’s products or services to the address Trg kralja Tomislava 3, 21485 Komiža by registered mail or by e-mail to the address: info@tena.yoga as stated in the Seller’s data.

The Seller is obliged to respond to the written complaint no later than 15 (fifteen) days from the date of receipt of the complaint.

Out-of-court settlement of consumer disputes
In the event of a dispute, the Seller and the Buyer will resolve the dispute amicably, and if this is not possible, the competent court in the Republic of Croatia with subject matter and territorial jurisdiction shall apply Croatian law.

Dispute Resolution and is possible before other mediation centers.

Regulation of the European Commission No. 524/2013 on online consumer dispute resolution, which has been in effect since 09.01.2016, has put into operation the Platform for online consumer dispute resolution.

Electronic link to the Platform: https://consumer-redress.ec.europa.eu/index_hr.